Benefit payment not received: waiting periods, checks and who to contact
Benefit payment not received? Wait 5 working days for CCB, 10 for CGEB and other CRA credits, then check your account and contact the right agency.
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Read the full guide: Benefit Payment Not Received: What to Check and When to Call
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Benefit payment not received: waiting periods, checks and who to contact
CCB and ACFB waiting period: 5 working days after the payment date.
Other CRA benefits, including CGEB: 10 working days after the payment date.
CPP and OAS waiting period: 5 to 10 business days.
Check CRA payments in CRA My Account and CPP or OAS payments in My Service Canada Account.
Each program has its own quirks, so use the page that matches the payment you are missing:
Contact the CRA for any benefit it pays, and Service Canada for CPP, OAS, GIS and the Canada Disability Benefit.
If a trace shows the payment was never issued, the agency fixes the cause and pays the missed amount with a later payment.
Why did I not receive my benefit payment today? Most payments are issued on the scheduled date but can take a few days to arrive, especially cheques.
